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"Be prepared for add-on fees and work that isn't guaranteed or warrantied.
I called Economy plumbing to clear the main sewer line on my rental duplex. The plumber arrived at the appointed time, and proceeded to snake the line under the toilet. The snake he used had no cutting attachment, but ended in just a (perhaps) 1/2 inch diameter smooth nub, that would only be able to punch holes in the blockage at best. After snaking the line once, the blockage was not entirely removed, although the drain line cleared temporarily, but filled up again when we ran the water. He snaked the drain a second time, after which the line appeared to be unclogged. This occurred on the Friday of Labor Day weekend, and when we used the shower on Saturday morning, the blockage had returned. I called and left my number on the emergency line; however, I received no response until Monday--which means that on holiday weekends, these folks do not check their emergency lines.
Even if my problem was not technically an emergency (I'm not sure whether it qualifies), I'd think a courtesy call to say "we can't come out until ....." would certainly be warranted for an issue they were supposed to have repaired. The initial service visit cost about $300 for about an hour's-worth of service. When I got back in touch with them to find out if the failure to repair the drain would at least entail another complimentary drain snaking, I was told the repair was not warrantied, but they'd come take another look for free and provide an estimate. I scheduled that second look, and a few minutes later the plumber called me to tell me that the next step, since the snaking failed, was "camera and jetter," and he'd send an estimate over--it was pointless to come out because he didn't have the equipment in his vehicle. The quote arrived--and it was another $1000, most of which was just going to be the use of a "jetter," a high-pressure water treatment designed to remove blockages. My landlord, who paid for the initial plumbing visit, had wanted to do that himself anyway.
Is this how plumbing services work? Do they do a basic, non-warrantied repair (which the plumber FAILED to mention was not warrantied at the time) that is destined to be a temporary fix, so that they can then snag the second visit? I have no love for this company, which doesn't even monitor the emergency phone line they provide, doesn't provide a courtesy call even just to say that they can't come, and does work that is not warrantied without telling the customer it isn't warrantied.
"Economy Plumbing Services." Worst name ever."