Question 1

What areas do you serve?

Accepted Answer

We serve Austin and the surrounding areas including Cedar Park, Leander, Round Rock, Georgetown, Pflugerville, Liberty Hill, Buda, and Kyle. We also serve the Marble Falls area including Burnet, Horseshoe Bay, Kingsland, and surrounding Highland Lakes communities.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed and insured. Our plumbers hold all required certifications including Master Plumber licenses, gas fitting certifications, and backflow tester certifications.

Question 3

Do you offer emergency services?

Accepted Answer

Yes, we provide 24/7 emergency plumbing service throughout our service area. Call any time for urgent leaks, backups, and plumbing failures.

Question 4

How quickly can you respond to an emergency?

Accepted Answer

We prioritize emergencies and work to respond as quickly as scheduling, location, and current demand allow.

Question 5

How do estimates work?

Accepted Answer

We provide estimates for many plumbing projects. For service calls and repairs, there is a diagnostic fee that can be applied toward the work when you move forward.

Question 6

How long do water heaters typically last?

Accepted Answer

Traditional tank water heaters last 10-15 years on average, while tankless water heaters can last 20+ years. Lifespan depends on water quality, maintenance, and usage patterns.

Question 7

Should I choose a tank or tankless water heater?

Accepted Answer

Tank water heaters usually cost less up front and work well for many homes. Tankless heaters can save space and run more efficiently, but they usually cost more to install. The right fit depends on the property, hot-water demand, fuel source, and budget.

Question 8

How often should I maintain my water heater?

Accepted Answer

We recommend annual maintenance for all water heaters. This includes flushing sediment, checking the anode rod, testing pressure relief valves, and inspecting connections. Regular maintenance extends heater life and improves efficiency.

Question 9

What size water heater do I need?

Accepted Answer

For tank heaters: 30-40 gallons for 1-2 people, 50 gallons for 2-3 people, 75+ gallons for 4+ people. For tankless heaters, we calculate based on simultaneous hot water demand. We'll assess your specific needs during the consultation.

Question 10

Why do my drains keep clogging?

Accepted Answer

Recurring clogs usually indicate buildup in pipes (grease, soap scum, hair), tree root intrusion in sewer lines, or pipe problems like sagging or bellies. Video inspection can help identify the root cause.

Question 11

Are chemical drain cleaners safe to use?

Accepted Answer

We don't recommend chemical drain cleaners. They can damage pipes, especially older ones, and are harmful to the environment. They often provide only temporary relief. Mechanical drain cleaning is safer for the plumbing.

Question 12

What's the difference between snaking and hydro jetting?

Accepted Answer

Snaking uses a cable to punch through clogs, providing quick relief. Hydro jetting uses high-pressure water to completely clean pipe walls, removing all buildup. Hydro jetting is more thorough and provides longer-lasting results.

Question 13

Can tree roots damage my sewer line?

Accepted Answer

Yes, tree roots seek water and can penetrate sewer lines through tiny cracks or joints. Once inside, they grow and can completely block the line. We can clear roots with hydro jetting and talk through repair options if the line is damaged.

Question 14

How do I know if I have a hidden water leak?

Accepted Answer

Signs include unexplained water bill increases, water meter running when no water is being used, damp spots on floors/walls/ceilings, musty odors, or the sound of running water when fixtures are off. We offer leak detection services to locate hidden leaks.

Question 15

Should I repair or replace a leaking faucet?

Accepted Answer

For faucets less than 10 years old, repair is usually cost-effective. For older faucets or when repair costs exceed 50% of replacement, we recommend replacement with a new, more efficient model.

Question 16

What causes pipes to burst?

Accepted Answer

Common causes include freezing temperatures, corrosion, excessive water pressure, physical damage, and age. Regular maintenance, proper insulation, and pressure regulation can prevent most burst pipes.

Question 17

Does property insurance cover plumbing leaks?

Accepted Answer

Many home, rental, and commercial property policies cover sudden, accidental damage from burst pipes but may not cover gradual leaks or poor maintenance. Check your specific policy. We can provide detailed documentation to support a claim.

Question 18

How do I know if I have a gas leak?

Accepted Answer

Signs include the smell of rotten eggs (added to gas for detection), hissing sounds near gas lines, dead vegetation near lines, and physical symptoms like dizziness or nausea. If you suspect a leak, evacuate immediately, call 911, then contact us.

Question 19

Can I install a gas line myself?

Accepted Answer

No. Gas line work must be performed by a licensed plumber for safety and code compliance. Improper installation can cause leaks, fires, explosions, and carbon monoxide poisoning.

Question 20

Do you work with both natural gas and propane?

Accepted Answer

Yes, we service both natural gas and propane (LP) systems. Our technicians are trained on both fuel types and understand the specific requirements and safety considerations for each.

Question 21

How much do plumbing services cost?

Accepted Answer

Costs vary widely based on the service needed. Simple repairs may cost $150-300, while major installations can run several thousand. We explain the pricing before work begins.

Question 22

Do you offer financing?

Accepted Answer

Yes, we offer financing options for larger projects. Contact us for details on current financing programs and to see if you qualify.

Question 23

What payment methods do you accept?

Accepted Answer

We accept cash, checks, and all major credit cards. Payment is due upon completion of service unless other arrangements have been made in advance.

Question 24

Do you offer service agreements or maintenance plans?

Accepted Answer

Yes. We offer VIP membership plans with scheduling priority, member pricing, and regular maintenance visits. They help prevent problems and lower the cost of repeat service over time.

Frequently asked plumbing questions.

Questions about plumbing service?

Questions by topic.

General Plumbing

Water Heaters

Drains & Clogs

Leaks & Repairs

Gas Services

Pricing & Payment

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