What to do in the first five minutes
- Stop the water. Fixture valve first (behind the toilet, under the sink); the main house valve if you can't isolate it; the well pump breaker as well if you're on a well — a burst line will run the pump dry.
- Electricity check. Water near outlets, the panel, or appliances? Kill the breaker for that area. Never stand in water near anything electrical.
- Protect what you can. Move rugs, electronics, and furniture. A bulging ceiling gets a small relief hole and a bucket — a controlled drain beats a collapse.
- For sewage: stop all water use — every flush sends more into the backup. On septic, remember the tank is part of the equation.
- For propane or gas smell: everyone out, no switches, no phones inside. Call your provider from outside, then us.
Then call (830) 460-3565 if you haven't already. Tell us what you shut off, whether you're on city water or a well, and where the water appeared — it helps the tech arrive with the right parts.
How our emergency response works
Emergency calls don't go into a scheduling queue — they get triaged. We ask what's happening, whether water is still flowing, and whether anyone is at risk, then we either roll a truck immediately or talk you through stabilization first. Because we're a local Marble Falls shop — 2409 Commerce Street, Marble Falls, TX 78654 — not a distant dispatch center, the person on the phone knows the Highland Lakes: the well systems, the septic setups, the cabins with 60-year-old plumbing. On arrival, the tech stops the damage, diagnoses, and gives you an exact upfront price before repairs begin.
Every job is performed under our Texas Master Plumber License #M-41147, and we've served Central Texas since 2012 — including the 2021 freeze, when lake homes sat through days of subfreezing cold. We know what urgency looks like here, and we act on it.