Clara’s story
In the heart of Austin, a busy professional named Clara Jacobs found herself facing an all-too-familiar frustration: a clogged kitchen sink. After a search for a reliable plumber, she chose Economy Plumbing Services, known for their exceptional service and transparent pricing.
When the friendly service professional arrived, Clara welcomed him into her home with hope. Amidst his work on the stubborn clog, he conducted the routine plumbing check that Economy Plumbing Services always prioritized. As he moved under the sink, he examined the shut-off valves and other items around her home and pointed out that they were noticeably aged and required replacement. To Clara's dismay, he also revealed that the shut-off valve controlling the water supply for her entire house was, unfortunately, not operational or not present.
“Let’s focus on the clogged sink for now,” Clara said, dismissing his suggestions. “We can tackle the shut-off valves later.” The plumber nodded, wrapped up his work, and left Clara with a clean sink and a lingering sense of apprehension.
Days passed, and Clara’s busy life carried on. However, a few days later, the sounds of dripping water began to echo through her home, soon escalating into a catastrophic leak that flooded her home. Panic-stricken, Clara ran outside to try to figure out how to shut off the water. Unable to turn it off, Clara ran back inside - trying to turn off the water shut off under the sink. It wouldn’t turn the water off. Running back outside, tears in eyes, to try again. Clara began making phone calls. No one was available immediately. An hour passed. She called 911. She called the city. Finally, after what felt like days, Clara’s neighbor saw her and ran over, and after several minutes of struggling to get the water off turned off, Clara felt the bittersweet of knowing the leaking had been stopped, but now had no water to her home. In those moments, she realized the implications of neglecting those aging shut-off valves. In swift desperation, she called Economy Plumbing Services once again.
Upon the plumber’s arrival, the home was a disaster. Fans, dehumidifiers, cabinets removed and waiting in the driveway and garage, sheetrock cut off the walls; piles of insulation and construction debris in the front yard - bagged and waiting to be picked up. When the plumber finished, she said “If any of your other customers need to have these replaced and don’t believe you or choose not to act, have them call me,” she urged. “I’d like to save everyone I can from experiencing this.” Her words carried a weight of experience, a lesson learned the hard way.
With professionalism and care, the technician assessed the situation and began to address the leak repairs in Austin that now plagued Clara’s home. As the water damage was mitigated and new valves were installed, Clara felt a mixture of relief and regret—relief that the problem was being resolved, but regret for not heeding the advice given. What would have been a few hundred dollars and a couple of hours of her time in preventive maintenance was now going to cost her over $5000 toward her deductible
Don’t let this story become your story - the next time you have a plumber out to your home or business, be sure and have them take a look at the other plumbing and give you an assessment. At Economy Plumbing Services, we offer this free service on every service call. You never know, it might save you thousands.
